This Privacy Policy explains how Iconic Works (“we”, “our”, “us”) collects, uses, and protects personal information. We operate as a small custom cabinetry and fine‑furniture workshop located in Markham, Ontario, Canada.

We follow the requirements of PIPEDA, Canada’s federal privacy law for private‑sector businesses, which outlines how organizations must collect, use, and disclose personal information responsibly.

1. Information We Collect

We collect only the information necessary to provide our services, including:

• Contact information (name, email, phone number)
• Project details (measurements, design preferences, photos you choose to share)
• Billing information (if applicable)
• Website form submissions
• Basic analytics data (non‑identifiable usage statistics)

We do not collect sensitive information unless you voluntarily provide it.

2. How We Use Your Information

We use your information to:

• Respond to inquiries and provide quotes
• Communicate about your project
• Schedule consultations or site visits
• Prepare invoices and process payments
• Improve our website and services

We do not sell or rent your personal information.

3. Consent

By submitting information through our website, email, or phone, you consent to our collection and use of your information for the purposes listed above, consistent with PIPEDA’s meaningful‑consent requirements.

You may withdraw consent at any time, subject to legal or contractual restrictions.

4. Sharing Your Information

We may share your information only with:

• Service providers assisting with billing or communication
• Contractors involved in your project (only when necessary)
• Legal authorities if required by law

All third parties are required to protect your information.

5. Data Storage & Security

We take reasonable steps to protect your information, including:

• Secure email and device practices
• Limited access to personal information
• Secure storage of project files

However, no system is 100% secure, and we cannot guarantee absolute protection.

6. Cookies & Analytics

Our website may use basic analytics tools to understand visitor traffic. These tools collect non‑identifiable information such as:

• Pages visited
• Browser type
• Time spent on the site

This helps us improve our website experience.

7. Accessing or Updating Your Information

You may request to:

• Access the personal information we hold
• Correct inaccurate information
• Withdraw consent

Contact us using the information below.

8. Contact Us

Iconic Works
Unit 1 - 10952 Woodbine Ave. Markham, ON L6C 3L4 Canada
Email: [email protected]
Phone: 647-448-0087

9. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will always be posted on this page.